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Continuous Technical Support
Model iteration and upgrades, performance monitoring, knowledge-base updates, and 24/7 technical support to keep your AI system running stably and efficiently.
Overview
The value of an AI system lies in continuous evolution. Simo provides full-lifecycle technical support for every AI product we deliver — covering performance monitoring, model iteration, knowledge-base updates, and security maintenance — to keep systems running stably while continuously improving their effectiveness.
Core Capabilities
1. Performance Monitoring
- Real-time system health monitoring (response latency, throughput, error rate)
- Continuous tracking of model metrics (accuracy, recall, F1 score, etc.)
- Customizable dashboards with multi-dimensional department/hospital-level views
- Automatic alerts (SMS/email/WeChat multi-channel notifications)
2. Model Iteration & Upgrade
- Incremental training and version iteration based on new data and feedback
- Adaptation and migration to the latest pretrained models
- A/B testing framework to compare old and new versions
- Canary release for smooth, zero-downtime upgrades
3. Knowledge-Base Updates
- Regular updates to the medical knowledge base (guidelines, drug information, literature evidence)
- Continuous learning and knowledge accumulation from in-hospital data
- Knowledge-conflict detection and manual review
- Knowledge versioning and rollback
4. Technical Service Assurance
- 24/7 technical support hotline
- Remote diagnosis and troubleshooting
- Quarterly system inspections and health assessment reports
- Annual technical upgrade planning
Service Plans
| Service Level | Basic | Standard | Comprehensive |
|---|---|---|---|
| Response time | Business hours | 24/7 | 24/7 |
| On-site support | — | Quarterly inspection | Monthly inspection + emergency on-site |
| Model updates | Annual | Quarterly | Continuous |
| Knowledge base | Annual | Quarterly | Monthly |
| Training | Initial | Annual refresh | Ongoing |
Technical Advantages
| Dimension | Self-managed | Simo Continuous Support |
|---|---|---|
| Monitoring coverage | Basic system monitoring | System + model + business, full coverage |
| Model updates | Vendor major releases | Continuous incremental iteration |
| Knowledge freshness | Periodic manual updates | Auto-tracking + manual review |
| Emergency response | Lacks a dedicated team | 24/7 professional response |
Want to understand the process? See Cooperation Process for complete details.